Phone scams targeting Idaho Power customers—both homes and businesses—have been on the rise, the utility company says. These scams involve spoofing Idaho Power’s phone number and demanding immediate payment or service will be disconnected.
Customers also continue to report the use of misleading statements by some companies selling residential solar systems. Some common tactics being reported include solar sales representatives:
- Stating they are affiliated with or have been sent by Idaho Power
- Telling customers they will never pay a power bill again
- Providing inaccurate information regarding Idaho Power’s rates, solar payback periods, tax credits, and how and in what amount excess energy is credited back to the customer
- Giving false promises of customers being “locked in” to current pricing
Idaho Power never demands payment over the phone or requests payment through prepaid cards. And, Idaho Power’s tariffs are not contracts and are subject to change with approval from the Idaho and Oregon public utility commissions. Any Idaho Power visits to customers’ homes will be preceded by a phone call or other communication. Idaho Power employees will arrive in a company vehicle clearly marked with Idaho Power’s logo.
If you are contacted by someone claiming to be from Idaho Power and anything seems suspicious, hang up and call Idaho Power Customer Service immediately at (208) 388-2323 or 1-800-488-6151 (outside the Treasure Valley).